Typically requires ID and proof of address before withdrawal.
Includes roulette, blackjack, and video poker variants.
Processing time varies based on payment provider and region.
Live chat is available during standard business hours.
Registration and Login
Accessing the Additional Casino platform begins with a secure registration process that requires a valid email address and a chosen password. Users typically encounter a form asking for personal details such as date of birth and residential address to ensure compliance with age restrictions. Once registered, logging in involves entering these credentials, though the system may trigger a two-step verification via email or SMS code for added security.
New accounts often start with a default currency setting that can be changed in the profile settings after the first login. The dashboard displays the current balance, which remains shared across both desktop and mobile interfaces. Users must complete the identity verification step, which usually involves uploading a government-issued ID and a utility bill, to prevent account freezing during financial transactions.
- Email confirmation is mandatory for account activation.
- Identity checks take 24 to 72 hours to process.
Game Selection and Lobby
The main lobby organizes games into distinct sections including slots, table games, and live dealer rooms. Slots are further categorized by theme, volatility, and provider, allowing users to filter results by specific criteria like 'high payout' or 'new release'. Table games such as blackjack and roulette offer standard betting limits that range from low stakes for casual players to high limits for experienced users.
Live dealer games stream real-time footage from studio locations, requiring a stable internet connection for smooth gameplay. The interface displays the current bet slip on the right side, where users can adjust wager amounts before confirming the selection. Some specific games, like progressive jackpot slots, show a live counter that updates in real-time, indicating the total prize pool available for the next win.
- Filter games by RTP percentage and volatility.
- Live streams support up to 10 concurrent tables.
Deposits and Withdrawals
Funding the account is handled through the cashier section, which lists available payment methods including credit cards, e-wallets, and bank transfers. Each method has a specific processing time; e-wallets often process instantly while bank transfers may take several business days. Minimum deposit thresholds typically start at a low amount, such as 10 units of the base currency, to encourage trial play.
Withdrawing winnings requires navigating to the cashier and selecting the withdrawal option, where users must choose the same method used for the initial deposit if possible. The finance team reviews all withdrawal requests within a set window, usually 24 to 48 hours, before releasing funds to the user's account. Unverified accounts are strictly blocked from receiving payouts until the identity documents are approved.
- E-wallets offer instant deposit processing.
- Withdrawals are capped at a specific daily limit.
Bonuses and Promotions
The promotions page displays active offers such as welcome bonuses for new sign-ups and reload bonuses for existing players. These bonuses come with specific wagering requirements, often expressed as a multiple of the bonus amount, that must be met before funds can be withdrawn. Users can view the full terms and conditions to understand which games contribute to the wagering progress and which are excluded.
Special tournaments and cashback offers are frequently scheduled for weekends or major sporting events. Participation in these events usually requires an active bet slip or a specific game selection during the event window. Points earned from gameplay can sometimes be redeemed for bonus credits, but the conversion rate and expiration dates are detailed in the loyalty program section.
- Welcome bonus typically matches the first deposit.
- Wagering requirements range from 20x to 50x.
Support and Safety Tools
Customer support is accessible via a live chat widget located in the bottom corner of the screen, alongside an email contact form for non-urgent inquiries. Response times vary based on traffic, but live chat agents are generally available during standard business hours to resolve technical issues or account questions. The support team can assist with password resets, payment delays, and game malfunctions.
Safety tools are embedded directly into the user profile to promote responsible gaming. Options include setting deposit limits, loss limits, and session time limits, which can be configured for daily, weekly, or monthly periods. Users can also self-exclude from the platform for a set period if they wish to take a break from gambling activities entirely.
- Live chat resolves 80% of issues in under 5 minutes.
- Self-exclusion periods can be set for 6 months or longer.
Useful Resources
Frequently Asked Questions
How long does the identity verification process take for Additional Casino?
The verification process typically takes between 24 to 72 hours, depending on the volume of submissions and the type of document uploaded.
Can I use my bank card for both deposits and withdrawals?
Yes, most major bank cards can be used for both funding and withdrawing, though some regions may restrict card withdrawals to e-wallets only.